LAHORE: Inspector General of Punjab Police Dr Syed Kaleem Imam has directed the officials concerned to make functional helpline 8787 of the complaint centres round the clock to facilitate the citizens in getting registered complaints against police.
He said no delays would be tolerated in the registration of cases and directed the senior police officers to ensure that the complaints were being addressed on a priority basis.
He stressed that the complaints related to murder, dacoity, kidnap for ransom and other crimes must be addressed on priority, a handout said on Thursday.
The IG issued these instructions during his visit to helpline 8787 of the IG Complaint Centre.
He also inspected the process of lodging the complaints and their disposal, while AIG (complaints) Ali Javed Malik briefed him on performance and working of the centre.
He also attended a call made to the helpline, listened to the grievance of the complainant and issued orders to the officers concerned to address it immediately.
Mr Imam inquired about the working of male and female police station assistants and asked them to be polite and humble with the complaints.
He also inquired about the problems faced by the female staff of the complaint cell and ordered measures to facilitate them in performing their duty.
He also ordered construction of separate washrooms for the female staff working in the Central Police Office.