LAHORE: Inspector General of Police (IGP) Amjad Javed Saleemi has given a go-ahead to introduce software ‘15-Pucar (Police Unified Communication and Response)’ for quick response to the complaints by citizens received on 15 (One-Five) across the province.
He also said that the district complaint offices have been established in districts where a superintendent of police (SP) would be in charge. The IGP said 15-Pucar would be integrated with the Punjab Safe City Authority (PSCA), says a handout issued here on Wednesday. The IGP directed the managing director of the authority to make it functional by March 15.
Every call received on One-Five from any city will be recorded and monitored through this system and the progress of registered complaints will be assessed through a centralised system which will be directly monitored by the IGP himself. The IGP said this while addressing a Regional Police Officers (RPOs) conference held at the Central Police Office here on Wednesday.
He came up with the proposal of 15-Pucar in the conference after holding marathon meetings in Gujranwala, Rawalpindi and Jhelum where crime rate is high. He said complaint offices were being established for the timely redressal of public complaints and the provision of justice.
Facilities like computers, printers, scanners, internet and staff have been provided at the complaint offices.
Complaint officers will directly work under the supervision of RPOs, city police officers and district police officers.
They will expedite the process on the complaints to provide relief to the public at their doorsteps.
The RPO conference also took decisions regarding improving standards of investigation, execution and redressal of complaints referred by the Prime Minister’s Service Delivery Unit, Citizen’s Portal, delay in first information reports registration and the monitoring of the presence of station house officers in public hours.
The complaint officers will also ensure redressal of the complaints directly received from Prime Minister Service Delivery Unit, Citizen’s Portal, CM Complaint Office and 8787.
The conference reviewed the implementation on the complaints already received through the Prime Minister Service Delivery Unit. Mr Saleemi issued orders to all the field officers to timely address those complaints by following standing orders.
The conference reviewed the steps to improve the standards of investigations and it was decided that all investigation officers would be provided the investigation tool kits having latest investigation equipments.
It was decided investigation officers would discharge their duties as per already given check lists.
The conference also decided that a short course will be conducted for investigation officers so that they could play their role in criminal justice system and the burden over courts may be reduced.
Besides, the district assessment committees will examine acquittal cases for capacity building of investigation officers and supervisors. The committees will assess the performance of the investigation officers.
The RPO conference emphasized field officers to make sure the presence of SHOs for two hours in their police stations from 4pm to 6pm.
A strict disciplinary action will be taken against SHOs if found absent during these two hours, the RPO conference declared.
It was also decided in the conference that action will be taken against those who delayed the registration of 321 cases surfaced in the last six weeks across the province.